Case Study – Mr and Mrs Skelton
Client: Mr and Mrs Skelton
Event: Wedding of Claire to Phil
Location: Felton, Northumberland.
A village hall wedding arranged by Mr and Mrs Skelton and the bridal couple.
The service we gave
This wedding came directly to us through a recommendation. An initial meeting with our client( the parents of the bride) was held at the venue when their requirements timings, room layout, methods of service, responsibilities and duties were discussed and planned in conjunction with the caterer (The Running Fox, Felton). Further details and changes to the running of the day were communicated by the bride via email from London. Eight staff were required to deliver all the aspects of service including evening buffet.
At the brides request two staff were sent to the venue on the day before the wedding to set up the room using hired cutlery and crockery. It was set for a three course meal according to a table plan provided by the bride.
A Front of House supervisor was supplied to liaise between the caterer and the Entertain-In staff and oversee the service and co-ordinate the day. As this event came to us through personal recommendation it was important that nothing went wrong and we didn’t disappoint either the person who recommended us or our client, thereby maintaining our reputation for being well organised and delivering a Front of House service with style and panache. From our initial meeting our clients were confident that they could relax and enjoy their daughter’s wedding knowing everything was in our hand and that all the T’s had been crossed, the I’s dotted and no stone had been left unturned. Everything all went of very smoothly it one of the nicest “DIY” weddings we had done.
Some tasks and duties we carried out
Room set up the day before.
Tray service of Prosecco as welcome drink
Service of canapés
Table service of wines
Service of three course meal
Coffee service in adjoining room
Repacking of hired cutlery and crockery
Setting up and service of evening buffet
Keeping venue clear of empty glasses etc.
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